YOUR HON FULL LIFETIME WARRANTY
Every time you purchase a HON product, you’re making an investment in your future.
We’re proud to play a part in that future, and you can trust us to do our best for as long
as you need us.
The HON Full Lifetime Warranty is our assurance to you that the HON desks, workstations,
seating, tables, or storage you purchase will be free from defective material or
workmanship for the life of the product.
In the unlikely event that any HON product or component covered by the HON Full
Lifetime Warranty should fail under normal workplace use as a result of defective
material or workmanship, HON promises to repair it. If we are unable to repair it, we
will replace it with comparable product or, if you prefer, we will refund your purchase price.
WHAT’S COVERED BY THE HON FULL LIFETIME WARRANTY?
Your HON Full Lifetime Warranty applies to product manufactured after January 1, 2011.
All HON product lines, materials, and components are covered by your HON Full
Lifetime Warranty except for the items described below.
The specific product lines, materials, and components listed below are covered
under HON’s Full 12-Year and Full 5-Year Warranties (from date of purchase).
HON’S FULL 12-YEAR WARRANTY
• Electrical components (lamps and ballasts are not covered)
• Seating ilira®-stretch
• Laminate surfaces
• Seating controls
• Signal seating upholstery fabric
• Wood seating
• Veneer surfaces
HON’S FULL 5-YEAR WARRANTY
• Panel and seating textiles
These warranties apply to HON products sold within the United States of America, U.S.
Territories, and Canada, as well as U.S. Military and Federal Agency purchases
(regardless of location).
HON FULL LIFETIME WARRANTY
IS ANYTHING NOT COVERED?
There are a few exclusions to the HON Full Lifetime Warranty and to the 12 and 5-year
warranties. These exclusions are:
• All basyx® by HON products (these products are covered under a separate
basyx® by HON warranty).
• Color-fastness or matching of colors, woodgrains, or textures occurring in
wood, leather, or other materials that naturally exhibit inherent color variations.
• Customer’s own materials (COM) selected by and used at the request of a user.
• Modifications or attachments to the product that are not approved by
The HON Company and product failures resulting from such modifications
• Product normal wear and tear, which is to be expected over the course of ownership.
• Products that were not installed, used, or maintained in accordance with
product instructions and warnings.
• Products used for rental purposes.
WARRANTY REQUESTS OR QUESTIONS?
Your HON dealer is our mutual partner in supporting your warranty requests.
To obtain service under this warranty, please contact your HON dealer. If you are
not sure who your dealer is, please call HON Customer Support at 800.833.3964.
THAT’S YOUR HON FULL LIFETIME WARRANTY. AS AN OWNER OF HON PRODUCT,
THE WARRANTY EXPLAINED HERE IS YOUR SOLE AND EXCLUSIVE REMEDY.
THERE ARE SOME EXCEPTIONS IF YOU PURCHASED THE PRODUCT FOR HOME
OR PERSONAL USE WHICH ARE EXPLAINED BELOW. TO THE EXTENT ALLOWED
BY LAW, THE HON COMPANY MAKES NO OTHER WARRANTY, EITHER EXPRESSED
OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR
A PARTICULAR PURPOSE. THE HON COMPANY WILL NOT BE LIABLE FOR ANY
CONSEQUENTIAL OR INCIDENTAL DAMAGES.
A WORD ABOUT PURCHASES FOR HOME OR PERSONAL USE
Please note, this section only applies if you purchased your HON product for your
home or for your own personal or family use. HON’s warranties give you specific
legal rights and you may have other rights, which vary from state to state. As a
consumer purchaser, the complete exclusion of implied warranties noted in the above
paragraph does not apply to you, however, to the extent allowed by applicable state
law, the implied warranties are limited to the applicable term of the warranty.
Some states do not allow the exclusion or limitation of incidental or consequential
damages, so the above exclusion or limitation may not apply to you.