Frequently Asked Questions
About Office Furniture Loft (OFL)
Contact Information
How can I contact Office Furniture Loft?
Hours and Locations
Products and Ordering
Do you sell other products not in your catalog?
Can you arrange for someone to assemble my product(s) for me?
Do your products meet fire code standards?
Terms and Conditions
Past Due Charges/Security Interest
Creating/Managing Your Account
Do I need to create an account to make a purchase?
What are the benefits to creating an account on OFL.com?
Can I create shopping lists/wish lists?
Payments and Discounts
How do I qualify for open credit?
Are volume discounts available?
Is sales tax collected in my state?
Freight and Shipping
How long will it be before my product arrives?
Is it possible to receive my product faster than 1–2 weeks?
Ergonomics
What features are most important when choosing an ergonomic chair?
Service After The Sale
Do you sell replacement parts for your products?
Mailings
Can you add me to your mailing list?
Can you remove me from your mailing list?
Can you change my name and/or address on your mailing list?
Can you not rent my mailing address to other companies?
Special Services
How can I finance my furniture?
Do you offer any space planning?
Can I customize purchases for my company?
About Office Furniture Loft
Since 1969, Office Furniture Loft specializes in the supply and delivery of commercial grade furniture for the small business, large business and home office. The strong relationships we have with our manufacturers allow us to pass greater savings on to you. All items are in-stock nationwide, ready to ship within 24–48 hours, and guaranteed to arrive in 5 business days or less. You can count on us to simplify your selling process, reduce your risk, and provide your customers with a great experience by offering them a requisite offering of in-stock office furniture, affordably priced, and delivered fast.
Contact Information
How can I contact Office Furniture Loft?
To speak to a Sales Representative, call 888.222.2179To contact us via email, click here info@oflmd.com
Absolutely. Please visit our catalog request page and complete the form. We’ll send you the latest OFL catalog as soon as we receive your request.
Hours and Locations
Our Sales Representatives are available to take your calls during the following hours:
Monday-Friday 9am–6pm
Saturday 10am–2pm
Our main office and corporate headquarters is located in Owings Mills, MD
Our office in Owings Mills, MD is our working showroom. Please call 888.222.2179 to schedule an appointment. We can also have a sales associate come to your office.
10214 South Dolfield Road
Owings Mills, MD 21117
Products and Ordering
You can order furniture through our catalog or by using our easy-to-use website. To speak to one of our furniture specialists, call us at: 888.222.2179. To request a free Office Furniture Loft catalog, click here info@oflmd.com
Do you sell other products not in your catalog?
We have access to many items that are not shown in our catalog or on our website. Simply call our sales department at 888.222.2179 and we will help you find items.
Can you arrange for someone to assemble my product(s)?
Yes, we work with assembly firms throughout the United States. Please call 888.222.2179 and a sales representative will put you in touch with the nearest assembly/installation team member. *A minimum trip charge applies for all assemblies.
Do your products meet fire code standards?
Almost all our products meet California Code 117-75 which has generally been the national standard. Some public buildings require Boston or California Code 133. Call our specialists at 888.222.2179 for seating to meet your local code.
Proposition 65 requires that certain products be labeled with warnings if those products contain chemicals known to the State of California to cause cancer and birth defects or other reproductive harm. If applicable, our products will contain clear warning labels on the packaging materials and you may contact us if you wish to return the items.
Terms and Conditions
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.
All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Office Furniture Loft. The collective work includes works that are licensed to Office Furniture Loft. Copyright 2003, Office Furniture Loft ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Office Furniture Loft or purchasing to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Office Furniture Loft or to purchase Office Furniture Loft products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Office Furniture Loft. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
All trademarks, service marks and trade names of Office Furniture Loft used in the site are trademarks or registered trademarks of Office Furniture Loft.
Warranties: There are two categories of products for sale on this site, New Furniture and Used Furniture.
New Furniture may be covered by the specific manufacturer’s warranty only and neither Office Furniture Loft, its’ parent company, any of its affiliates or employees make any warranty subject to product or its suitability for use. Where possible we have posted a written copy of the manufacturer’s warranty. This is for your convenience only and in the event of warranty claims or issues it is the responsibility of the consumer or user to file claim(s) directly with the manufacturer. From time to time, manufacturers may change, update or modify their warranty and it is the consumers responsibility to validate the warranty of the product being purchased.
Used Furniture: Materials and products titled Used Furniture, Surplus Furniture or Final Clearance furniture site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Office Furniture Loft disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Office Furniture Loft does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Office Furniture Loft does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Office Furniture Loft shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Office Furniture Loft has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
In the event that Office Furniture Loft product is mistakenly listed at an incorrect price, Office Furniture Loft reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Office Furniture Loft reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Office Furniture Loft shall issue a credit to your credit card account in the amount of the incorrect price.
All furniture orders are considered special orders and may not be returned to Office Furniture Loft.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Office Furniture Loft without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Office Furniture Loft may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Office Furniture Loft.
Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Office Furniture Loft products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Office Furniture Loft products) must be commenced within one (1) year after the claim or cause of action arises. Office Furniture Loft’s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Office Furniture Loft may assign its rights and duties under this Agreement to any party at any time without notice to you.
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Office Furniture Loft or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
Office Furniture Loft does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any
manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Office Furniture Loft is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Office Furniture Loft reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Office Furniture Loft in its sole discretion.
You agree to indemnify, defend, and hold harmless Office Furniture Loft, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
In an attempt to provide increased value to our visitors, Office Furniture Loft may link to sites operated by third parties. However, even if the third party is affiliated with Office Furniture Loft, Office Furniture Loft has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Office Furniture Loft. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Office Furniture Loft seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).
Payment Terms 100% deposit required on orders under $30,000. 100% deposit on orders over $30,000. Balance due Net 30 days from date of shipment.
Prices indicated to the Buyer are current and are exclusive of storage, handling or installation; however, should the Buyer request extended delivery or otherwise delay shipment, OFL reserves the right to charge the prevailing prices in effect at the time of shipment. Prices quoted are firm for 30 days but are subject to change thereafter without notice.Credit OFL reserves the right to revoke any credit extended to the Buyer because of Buyer’s failure to pay for any goods when due or for any reason OFL regards as sufficient.
Past Due Charges/Security Interest
OFL reserves the right to delay or cancel any shipment or service to a Buyer whose account is past due. Should the purchase price remain unpaid for more than 180 days after delivery of merchandise, Buyer agrees to voluntarily surrender the merchandise to OFL, however, Buyer remains responsible for balance on account.
All taxes and excises of any nature whatsoever now or thereafter levied by government authority, whether federal, state or local, use or transportation of any goods covered hereby, shall be paid and borne by the Buyer. Based on the Interstate Commerce Clause, we do not collect sales and use tax in states where we don’t have a physical presence. But in some cases the tax may still be due. Please consult your state tax agency to determine whether the tax is due and where to remit the tax.
Cancellations/Changes Orders cannot be altered, modified or canceled without written approval of OFL. OFL reserves the right to charge reasonable restocking fees and/or change fees and/or shipping and handling. Order cancellations and changes may cause order rescheduling. Cancellations on orders for custom items or products that are made to order will not be accepted. Fabric selection, measurements and local building code compliance are responsibility of customer.
All deliveries will be FOB origin. Shipping and handling are prepaid and added to the invoice. Additional delivery services are available at an additional charge. Delivery and, if necessary, installation will be made during normal business hours. Additional labor costs resulting from overtime work performed at Buyer’s request will be paid by Buyer. Buyer shall inspect the merchandise on the date of delivery/installation, noting damages or shortages on both Buyer’s copy and carrier’s copy of delivery receipt. Only if goods are damaged beyond salvage should you refuse the shipment. Claims for transportation damage will be prosecuted by OFL and damaged merchandise will be repaired to the satisfaction of the Buyer or will be replaced. In the event that installation is required, the following provisions apply:
1. Condition of Job Site — The job site shall be clean, clear and free of debris prior to installation.
2. Job Site Services — Electric current, heat, hoisting and/or elevator service shall be furnished without charge to seller. Adequate facilities for off-loading, staging, moving and handling of merchandise shall be provided.
3. Special Packaging or Handling — If special packaging or handling is required that is not contained in the specifications, it will be subject to extra charge
to the buyer.
4. Storage Space — Provided the merchandise does not arrive at the site earlier than the date requested, safe and adequate storage space will be provided by the buyer. If the space provided is inadequate and requires excessive sorting or storage costs, such excess cost will be reimbursed by the buyer. If the space provided is inconveniently located or on another floor, the extra cost of transporting to and from storage will be reimbursed by the buyer. If the merchandise must be moved due to progress of other trades or other reason, the extra cost of such moving will be reimbursed by the buyer.
5. Erection and Assembly — Seller’s ability to erect or assemble furniture knocked-down or to permanently attach, affix, or bolt in place movable furniture is dependent on jurisdictional agreements. If trade regulations enforced at the time of installation require the use of tradesmen at the site other than the seller’s own installation personnel, resulting additional costs will be paid by buyer.
6. Damage — After arrival at the site, any loss or damage by weather, other trades such as painting or plastering, fire or other elements, shall be the responsibility of the buyer, and the buyer agrees to hold the seller harmless from loss for such reasons.
7. Insurance — Public Liability, Workmen’s Compensation, Property Damage, Automotive and Occupational Disease insurance are carried by the seller and certificates will be delivered upon request. Fire, Tornado, Flood and other insurance at the site will be provided and paid for by the buyer. Risk of loss passes to the buyer upon delivery.
No Other Agreement If orders from Buyer contain provisions inconsistent with the provision of this, OFL’s proposal or acknowledgment of these conditions of sale, OFL’s provisions shall prevail. No salesman, agent or employee of OFL has the authority to make any representation, promise or agreement, inconsistent with the provisions hereof. This agreement comprises the entire contract between the Buyer and OFL and no change or waiver of any such items shall be effective unless expressed in writing and signed by an officer of OFL.
Creating/Managing Your Account
Do I need to create an account to make a purchase?
Yes, you can purchase on OFL.com without creating an account or signing in to an existing.
What are the benefits to creating an account on OFL.com?
When you create an account at OFL.com, you’ll be able to view your past orders, create shopping lists and save multiple addresses. Having your information saved will allow you to checkout even faster!
Simply go to our Create an Account page to get started.
We’ll email you your password if you happen to forget it.
Payments and Discounts
Office Furniture Loft accepts the following credit cards:
Visa
MasterCard
American Express
Discover
Is sales tax collected in my state?
We collect sales tax on orders shipping to Maryland, Washington D.C., Virginia, Texas, California, Florida and Pennsylvania.
Based on the Interstate Commerce Clause, we do not collect sales and use tax in states where we don’t have a physical presence. But in some cases the tax may still be due. Please consult your state tax agency to determine whether the tax is due and where to remit the tax.
Freight and Shipping
The answer to this question depends on the weight and size of the furniture. Methods include UPS, tailgate and inside delivery. To learn more, read our blog post on the topic or call 888.222.2179 to talk to one of our furniture experts.
Larger and heavier furniture items, including desks, tables and filing cabinets, will need to be shipped by a freight carrier using a large semi-trailer truck. This shipping method may also be referred to as curbside delivery. In these instances, the driver will pull up to your loading dock and bring the furniture to the back of the truck. You will be responsible for taking the furniture off the truck and into your building.
If your location does not have people who are able to bring your new furniture into the building, we recommend adding inside delivery service to your order. When you order inside delivery, the driver will take the boxes off the truck and bring them inside your location’s ground level front door. For furniture weighing more than 125 pounds, the driver will bring the item into your room of choice, including going up one flight of stairs. There is an additional fee for this service, and it may add up to an additional week to your delivery time.
Delivery charges vary. Delivery rates are generally 12–20% of the merchandise price; however, that can change based on product weight and shipping origin. Please call 888.222.2179 for a guaranteed rate from one of our representatives.
How long will it be before my product arrives?
Generally, items that Ship Today will arrive in 2–5 days. In Stock items arrive in 1–2 weeks, while Made-to-Order items arrive in 4–6 weeks.
Is it possible to receive my product faster than 1–2 weeks?
Yes. We have hundreds of items that Ship Today. These items generally arrive within 2–5 days.
Browse our complete selection of Ships Today items or call 888.222.2179 to speak to our furniture specialists.
Ergonomics
What features are most important when choosing an ergonomic chair?
All chairs listed in our catalog and on this website have an icon indicating how many ergonomic features it has. Refer to this guide to help choose an ergonomic chair.
Choose a chair that has a combination of ergonomic adjustments to help maximize comfort throughout the day.
Video Ergonomicshttps://www.youtube.com/watch?v=Lr29h0y1lRo
Service After The Sale
Cancellations or returns must be authorized in advance. Please call 888.2222179 within 30 days of receiving your order and a Customer Service representative will assess the situation and if need be, issue a return authorization. Charges may apply on returns.
Do you sell replacement parts for your products?
Office Furniture Loft products come with a lifetime guarantee for workmanship and materials (not including normal wear). Please call 888.222.2179 for a Customer Service representative to assist you.
Return Eligibility:
All furniture orders are considered special orders and may be returned only with Office Furniture Loft’s approval. Any furniture returned to Office Furniture Loft as herein provided shall be subject to a pick up and or re-delivery fee and a restocking fee, and associated return freight. Buyer shall reimburse Office Furniture Loft for any loss, cost or expense against any refunds due to the buyer.
Mailings
Can you add me to your mailing list?
Yes. Please visit our catalog request page and complete the form. We’ll send you the latest OFL catalog as soon as we receive your request.
Special Services
How can I finance my furniture?
The order must be a minimum of $2,000 including delivery. Different payment plans to meet your needs can be arranged. Office Furniture Loft’s rates are among the lowest in the country. Call for rates and details at 888.222.2179.
Lease Payment Estimatorhttp://dealersalescenter.com/calculator/calculator_ofl.htm
To calculate the estimated monthly lease payment, enter the “Total Project Cost”, including delivery, installation, etc..., without tax. Click the “Calculate Payments” button to display the estimated payments. Click the “Reset” button to change the Project Cost. Enter Project Cost 36mo 48mo 60mo
• Payments based on a minimum two years in business.
• Above payments are estimates & subject to credit, and applicable taxes.
• $1.00 purchase option at the end of the term. Other options available upon request.
* For complete details on the tax incentives, visit www.irs.gov or contact the IRS at 800.829.4933.
Flexible Lease Terms Provided byTotal Project Lease / Financing
No Financials Up to $100,000
Credit Decisions in Less than 24 Hours
No Advance Deposit Required
For additional Information or payment options, please contact us at:
Horizon Keystone Financial300 Fellowship Road
Mt. Laurel, NJ 08054
Janeen Waddell
E janeen@horizonkeystone.com
P 800.606.0049 x124
F 800-606-0037
Do you offer any space planning?
Yes, call our design specialists at 888.222.2179 to help you plan your office. With state-of-the-art graphic software we can provide you with a complete layout including precise dimensions and 3-D views.